The company will ensure that all cartons are delivered in an acceptable condition. All customers are to ensure that cartons are stored and handled in a manner consistent with the product design and specification. NO REFUNDS ARE GRANTED. However, for customised cartons, if approved, a CREDIT will be granted for valid and confirmed defects. Returns will be assessed independently for Warehouse and Customised items.
WAREHOUSE ITEMS
Returns of incorrect cartons purchased are not permitted. No refunds will be processed for incorrect cartons purchased. Kindly contact our Sales Department for confirmation of your requirements prior to the processing of your payment.
While we strive to ensure your purchases are delivered correctly, we acknowledge incorrect delivery by our logistics team may be possible. Returns of incorrect delivery of products by our logistics department will be processed within two working days. Cartons are expected to be maintained in the condition of original purchase in order to be accepted for replacement.The receipt and dispatch note must be presented as proof of purchase when returning the cartons.
Returns of cartons identified as defective must be confirmed in writing within two days of receipt of product. Customers are expected to follow all handling and storage requirements for the cartons. Once a defect has been confirmed, a return of the cartons will be accepted within two (2) working days of purchase. Cartons are expected to be maintained in the condition of original purchase in order to be considered for replacement. The receipt and dispatch note must be presented as proof of purchase when returning the cartons.
CUSTOMISED ITEMS
Custom items made to customer specifications will be subjected to rigorous testing and client approval procedures prior to the production and delivery of the cartons. Cartons identified as defective will be subjected to our “Complaint Procedure”. A sample carton with the defect must be submitted to our Sales Department within two working days upon identification of the defect for completion of the “Complaint Process”. A maximum period of three (3) months from date of invoice will be granted for the identification of valid complaints of customised boxes. Complaints submitted after this period will not be acknowledged. All complaints must be investigated to confirm validity within fifteen (15) working days. Returns of defective cartons are not permitted unless remedial work is identified as a corrective action. This must be confirmed in writing by our Sales Department within fifteen (15) working days. Please contact our Sales Department for additional information.
GENERAL
Packaging damaged by misuse, accidents, fire, flood or other natural disasters, or that which failed as a result of being used in circumstance other than manufactured for, WILL NOT be considered under our return and refund policy.